Privacy Policy

1. Introduction

Cani Naturali ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register on our website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise contact us. This may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through Shopify)
• Pet information (name, breed, age, weight, dietary preferences)
• Order history and preferences
• Communication preferences

Automatically Collected Information

We may automatically collect certain information about your device and usage of our website, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer service and support
• Send you important updates about your orders and account
• Personalize your experience and improve our services
• Send marketing communications (with your consent)
• Analyze website usage and improve our website
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (such as Shopify for payment processing, shipping companies for delivery)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Consent: With your explicit consent for any other purpose

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services (such as social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

10. Marketing Communications

We may send you marketing communications about our products, services, and promotions. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the 'Last updated' date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our website or social media channels. We will respond to your inquiry within a reasonable timeframe.