Cani Naturali | Fresh, Gently Cooked Dog Food

1. Acceptance of Terms

By accessing and using the Cani Naturali website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Cani Naturali provides premium, gently cooked dog food made with human-grade ingredients. Our products are formulated by certified canine nutritionists and are designed to meet or exceed NRC nutritional guidelines for dogs.

3. Eligibility

You must be at least 18 years old to use our services and make purchases. By using our website, you represent and warrant that you meet this age requirement.

4. Products and Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. Product descriptions, images, and nutritional information are provided for informational purposes and may be subject to change.

5. Pricing and Payment

All prices are listed in Canadian dollars and are subject to change without notice. Payment is processed through Shopify's secure payment system. We accept major credit cards and other payment methods as available through Shopify.

6. Shipping and Delivery

We offer free delivery on orders over $75 within the Greater Montreal Area. Deliveries take place on weekends only. Orders must be placed before Thursday to be delivered that same weekend. Orders placed on Thursday or after will be delivered the following weekend. Delivery times may vary based on location and weather conditions. Products are shipped frozen in insulated packaging.

7. Money Back Guarantee

We stand behind the quality of our food with a full money back guarantee on first orders within 30 days of delivery. If you're not completely satisfied with your first purchase, contact our customer service team to initiate a return. This guarantee applies to first-time customers only.

8. Subscription Services

We offer flexible subscription services that can be modified, paused, or canceled at any time through your account dashboard. Subscribers receive discounted pricing and automatic deliveries. You can change delivery frequency, skip deliveries, or update quantities as needed.

9. Returns and Refunds

Due to the perishable nature of our products, we cannot accept returns except under our money back guarantee for first orders. Refunds will be processed within 5-7 business days to the original payment method.

10. Limitation of Liability

Cani Naturali shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our products or services.

11. Pet Health and Veterinary Advice

Our products are intended for healthy dogs. Always consult with your veterinarian before making significant changes to your dog's diet, especially if your pet has health conditions, allergies, or special dietary needs. We are not responsible for any adverse reactions.

12. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Cani Naturali and is protected by copyright and other intellectual property laws.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.

14. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

15. Governing Law

These terms shall be governed by and construed in accordance with the laws of Canada and the province where Cani Naturali is incorporated.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us through our website or social media channels.